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Reproductive Partners - San Diego Fertility

Employment At UC San Diego Regional Fertility Center

Patient Services Representative Front Office Receptionist

Reproductive Partners - UC San Diego Regional Fertility Center has immediate opening for a front office receptionist. This position is open to candidates with an Associates degree or the equivalent of two years customer service experience in healthcare operations. English/Spanish preferred.

Job Description:

  • Greets patients and visitors to the center with positive, caring attitude
  • Monitors schedule meticulously communicating with laboratory and back office personnel ensuring smooth patient flow
  • Answers over flow of calls when contact center is busy
  • Back up to financial coordinator if necessary

Requirements:

  • Impeccable customer service/listening skills
  • Positive, up-beat, can-do attitude
  • Ability to embrace change and promote team work
  • Ability to communicate with co-workers, patients and business contacts
  • Excellent command of English and Spanish language
  • Ability to remain calm in challenging situations
  • Excellent administrative and organizational skills
  • Associates degree or minimum of two years experience in healthcare operations
  • Computer literate
  • Detail oriented
  • Transportation required; may be required to travel for company business up to 25% of regularly scheduled hours.

This is a full time position working Monday through Friday with the requirement of one weekend per month. Flexibility with start/end time essential.

Please send resume with salary requirements to: RPMG.LJ@gmail.com

Patient Services Representative Contact Center

Reproductive Partners - UC San Diego Regional Fertility Center has immediate opening for a customer service professional working in our contact center. This position is open to candidates with an Associates degree or the equivalent of two years experience in healthcare operations. English/Spanish preferred.

Job Description:

  • Responds to patient inquiries, assessing patient needs and transferring calls to appropriate department or personnel. May take detailed messages for physicians and other staff.
  • Accurate patient registration, scheduling New Patient appointments and updating patient demographics.
  • Back- up to front office receptionist and/or financial coordinator as needed.

Requirements:

  • Intellectual curiosity and willingness to learn
  • Enjoys high level of patient interaction
  • Excellent verbal and written communication skills
  • Excellent administrative and organizational skills
  • Detail Oriented
  • Computer Literate with proficiency in Word and Excel
  • Minimum Experience: 1 year
  • Impeccable customer service/listening skills
  • Ability to embrace change and promote team work
  • Ability to communicate with co-workers, patients and business contacts
  • Excellent command of English language/bilingual preferred
  • Ability to remain calm in challenging situations
  • Excellent administrative and organizational skills
  • Associates degree or minimum of two years experience in healthcare operations; experience in call center environment a plus
  • Computer literate
  • Detail oriented
  • Transportation required; may be required to travel for company business up to 25% of regularly scheduled hours.

This is a full time position working Monday through Friday with the requirement of one weekend per month. Flexibility with start/end time essential.

Please send resume with salary requirements to: RPMG.LJ@gmail.com